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Customer Service > Terms of Use

  Terms of Use

 

Cancellation:

If you would like to cancel an order, you must send us an email stating that you would like to cancel it. Orders can only be canceled if they have not entered the shipping process. "Shipping Process" can mean it was picked and prepared to ship from our warehouse or that the item(s) you have ordered has left the manufacturer's warehouse and it is on the way to be delivered to our warehouse. Once it is picked and ready to ship from the manufacturer it can not be canceled without paying a restocking fee. If your credit card has been charged but your order has not entered the shipping process, your order may be canceled and credited, less a 5% credit card transaction fee. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. You may not cancel without a restocking fee.

All orders are considered open and active until you receive an email confirming that the order was canceled.

Damaged Items:

Please Inspect all merchandise as soon as you receive it. If the product you received appears to be damaged from the outside or if you discover any damage while the driver is there, you should mark such damage on the delivery receipt and/or bill of landing. The driver must write down next to your signature, that the items are being accepted, but they are damaged. We confidently ship via UPS, call them to report a damaged item.

All damaged items must be reported within 3 days from when the package is received. If not reported within 3 days, we cannot assume any responsibility for the defect. After the 3 day period you may contact the shipper/provider for further information.

If the product you received has manufacturing defects, contact us within 48 hours and we will get the item replaced or fixed. If you just want to return the defective item a restocking fee will apply.

If an item has been installed, it cannot be returned. American Home Plus is merely a reseller and does not warranty any products, although most manufacturers warranty their products. (All warranties will be honored by the respective manufacturer.) We will assist you as much as possible in dealing with a manufacturer with any warranty issues.

Delivery Times:

Please allow 2-3 weeks for delivery. American Home Plus is not responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. To make sure about the lead time on the item, please call or email us to check your items. Although we attempt to notify any customer of a normal then usual lead time please feel free to call our Customer Service dept with any questions. We do not process orders during weekends. We do not guarantee same-day shipping. All back-order dates are estimates only.

Expedited Shipping:
If you would like to expedite your order and rush deliver a product, please call our Sales Department to inquire about product lead time and availability. If an item is in stock, it will usually ship within 2-3 days. Alternatively we may be able to have it shipped directly to you from the manufacturer. If it is not in stock, we will be able to ship it as soon as it becomes available, or we can arrange to have it delivered to you as soon as we receive it. Please email info@americanhomeplus.com for more information.


International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these three easy steps:

1. Sign up for Bongo’s Mail Forwarding Service
2. Request Bongo’s "Personal Shopper Service"
3. Enter the URL of the items you wish to purchase from our site into the Bongo online system.
Bongo will make the purchase with us on your behalf and ship the items to you.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:
Liability:
IN ALL CIRCUMSTANCES AMERICAN HOME PLUS MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. AMERICAN HOME PLUS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. AMERICAN HOME PLUS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT AMERICAN HOME PLUS HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Non-Returnable Items:

The following is a list of non-returnable, non-refundable  non-cancelable merchandise:

 

  • Adesso Products
  • American Standard Products
  • Anne At Home Products
  • Ascaso Products
  • Baratza Products
  • Berenson Products
  • Brizo Products
  • CSL Lighting Products
  • Dale Tiffany
  • Fairmont Designs
  • Fredrick Ramond Products
  • Giagni Products
  • Hamilton Collection Products
  • Hanover Lantern Products
  • Hansgrohe
  • Harco Loor
  • Herbeau Products
  • Hickory Hardware
  • Home Fires Products
  • Home Comfort Products
  • House Of Troy Products
  • Hudson Valley Products
  • Infinity Instruments Products
  • John Boos
  • Juno Lighting Products
  • Jado Products
  • Kalco Products
  • Kindred Products
  • Kohler Furniture
  • Lynx Products
  • Lumina Lighting Products
  • Maax Products
  • Marvel Products
  • Merit Metal Products
  • Rajack Products
  • Rancilio Products
  • Robern Products
  • Ronbow Products
  • Porcher Products
  • Pullware Products
  • Samuel Heath Products
  • Saeco Products
  • Santec Products
  • Showhouse Products
  • Soko Products
  • Soleus Air Products
  • Sonneman Lighting Products
  • Stone Forest Products
  • Triarch Products
  • Vicenza Products
  • Vent-A-Hood Products
  • WestBrass Products
  • Wet Style Products
  • Zephyr Products
  • Whirlpools
  • Bathtubs
  • Shower Enclosures
  • Custom Items
  • Discontinued Items
  • Discontinued Finishes/Colors
  • Orders after 15 days of receipt of merchandise
  • Items under $50.00 sale price

ONCE AN ORDER FOR ANY ITEM MENTIONED ABOVE HAS BEEN PLACED, IT CANNOT BE CANCELED AND IT CANNOT BE RETURNED.

Payment:
Payment methods we accept:

  • American Express

  • Master Card

  • Visa

Only one coupon code can be used per purchase.

The majority of our products are special order items, therefore your credit card will be charged as soon as you place your order.

WE WILL NOT ACCEPT PERSONAL CHECKS OR C.O.D.

All prices are in US dollars (USD)


Price Matching:
If you see a product listed on another Website at a lower price than ours, we will attempt to match the price and provide you with the lowest total price for the product.

We require proof of the price we are competing against. Email us the URL of the item you want us to match.

The notice should clearly identify the product, the price, the vendor, and the date the price is valid. We will evaluate these requests on a case by case basis.

Please note that price matching can not be combined with other offers or rebates.


Pricing/Typographical Errors:
Please be advised that due to human error, our site may list incorrect pricing and/or information. While we make every effort to ensure these mistakes do not happen, American Home Plus cannot honor incorrect prices or typographical errors. In the event an error is found, we will inform the customer as soon as possible. At that time the customer will have the option to go through with the order and the correct pricing, or to cancel their order completely.

Restocking Fee:
Shipping charges are non-refundable. No refunds after 3 days. All returns are subject to a 40% restocking fee.

 
Please see our Return Policy and Return Goods Authorization authorization form here.

  Return Policy
 

To make a return, or exchange; you must fill out a Return Goods Authorization number (RGA#) online, the following highlighted link will take you to the form page RGA FORM. The returns department will process your request (it can take up to two weeks). Once processed, the returns department will send you instructions via email how to return the item(s). Please note: 
    • Certain brands are not returnable, refundable or exchangeable, verify on NON RETURNABLE LIST above.
    • All merchandise is subject to a 40% restocking fee.
    • Custom or special order products (including custom finishes) are not returnable.

View a full list of which brands are not returnable and all restocking fees.
The following conditions must be satisfied for a return or exchange: 

    •  All return requests must be made within 5 days of receiving the product.
    •  All item(s) must be returned in the original packaging as shipped to you. Once installed or opened from the original packaging, an item cannot be returned.
    •  The customer is responsible for all return freight charges on merchandise.
    •  All return instructions must be followed through in a timely manner (within 7 days), or there will be a loss in credit for the item(s).
    •  All merchandise must be returned to the location specified in the return instructions email.
    •  All return shipments must be fully insured and traceable. If an item arrives damaged, it is the customer's responsibility to file a freight claim with the carrier for reimbursement. American Home Plus cannot issue a credit and the return will be closed.

If the above conditions are not met, you will not receive any credit for the return.

Sale Pricing:
If an item(s) was purchased at a non-sale price, we cannot honor any future sales prices.

Sales Tax:
We do not collect sales tax on items purchased at American Home Plus, except for orders being delivered within New York. New York deliveries are charged 8.375% state sales tax which is calculated during checkout. Under certain special circumstances American Home Plus will pay the NY State taxes for the customer.

Shipping & Handling:
We currently do not ship outside the United States or to Alaska or Hawaii at this time

  • We cannot ship to P.O. Boxes
  • All orders will be subject to a $9.95 processing fee
  • Handling fees will apply to heavy/over sized items
  • On all items that offer Free Shipping & Handling, it is only provided within the Continental USA
  • Freight delivery is curbside only and does not include lift gate.
  • All deliveries will be "No Signature Required" unless you specify otherwise (an additional charge will apply)

Our Delivery Service takes special care of your product from the factory directly to your home. The shipping costs associated with your order, is for standard curbside delivery ONLY. This type of service is least expensive and does not guarantee delivery to your door, but instead requires your assistance to off-load the item(s). Inside delivery and assembly are not included. This option in available for an additional cost

Terms & Conditions are subject to change without notice.

 

 

 

 

 

 

 

 

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Page Updated: 12/07/2016