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Customer Service > Privacy & Security

  Privacy & Security

 

PRIVACY

We are committed to respecting your privacy and recognize your need for appropriate protection and management of the personal information you share with us (the phrase “personal information” means any information that can be used to identify an individual, such as a name, mailing address, email address or telephone number). This policy sets out:

  • How we collect personal information from you
  • How we use personal information
  • Your ability to review and correct your personal informations

How Do We Collect Your Personal Information?
In various locations on our websites we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation and personal interests. Whether or not to provide such information is completely your choice; however, if you choose not to provide the information we request, you may be unable to purchase products, participate in contests, or access certain offers and content on our website.

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

We do not want information from children under the age of 13 and do not want to communicate with children. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.

How Do We Use Your Personal Information?
We use the personal information you provide for internal purposes, informing you of our new products, services and offers, and providing you with information from and about us. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are called “Approved Partners”. On occasion, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

We may also combine information you give us with publicly available information and information we receive from or cross-reference with our Approved Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management and promotional services. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, us or others. We may also disclose your personal information when we believe the law requires.

How Do I Change or Delete My Information with You?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from any or all of the American Home Plus brands or from our Approved Partners please let us know by sending us an email at info@AmericanHomePlus.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other personal information with us please contact us the same way.

Please note that any requests to remove or update your personal information may take up to ten days for your email request and 6-8 weeks to process your postal mail request. Also, we may need to contact you on occasion, even if you have opted to not receive communications from us, for example, sending you shipping confirmations and product recall information.

Do We Use Cookies?
Our web sites use “cookies.” A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

We may contract with third parties who may use cookies and collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers.

What about Links to Third Party Sites?
We do not have links to third party sites

How Will You Notify Me of Policy Changes?
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.

How Can I Contact You?
American Home Plus
New York, NY 

917-261-6922

 

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Page Updated: 07/31/2014