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Customer Service > Frequently Asked Questions

  Frequently Asked Questions

  • How can I take advantage of your personal shopper program?
For your convenience and ease of shopping, American Home Plus is pleased to offer the expertise of our knowledgeable sales people and kitchen designers to help you find everything you need for any project, big or small. For fastest service, feel free to contact us at 646-692-8858, Monday-Friday 9am to 5pm EST. You can also email us at info@americanhomeplus.com and we will respond within 24 hrs or the next business day.
  • What do you mean by project pricing and how does this work?
If you are a home owner, designer, builder, or contractor and you are working on a large project, please call us at 646-692-8858, Monday-Friday 9am to 5pm EST to discuss the specifics. Depending upon the products required for your project, we will offer special pricing on an order by order basis.
  • Do you charge sales tax?
We only collect sales tax on items that are delivered within New York. New York deliveries are charged 8.875% state sales tax.
  • What are my payment options?
For your convenience, American Home Plus accepts Visa, MasterCard, and Discover
  • Why was I charged if my product(s) wasn't yet shipped?
Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please call us toll free at 646-692-8858 or email info@americanhomeplus.com
  • When will my order ship out?
You will receive a shipping update within 24 hrs of your order with an estimate of when your item(s) will ship.  At the time your order ships, you will then receive an email notification that includes a tracking number. Should you have any questions about your order, feel free to contact us at  info@americanhomeplus.com or call Customer Service at 646-692-8858.
  • How do I request a product's lead time?
On any product page simply click the request lead time link. A window will pop up, with a form to be filled in. Complete the form and hit send. We will respond to your lead-time request as soon as possible.
  • Product Price, Description & Color Accuracy.
While we take measures to ensure that our web site reflects accurate up to date product information and pricing, sometimes an error can appear on the site. Should this occur we will refund you immediately. We are not responsible to honor any misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. American Home Plus is not responsible for these types of color variations.
  • What warranty does my product have?
All products are covered by the manufacturer's warranty only. If you have more specific warranty information questions, please contact us info@americanhomeplus.com or call Customer Service at 646-692-8858. American Home Plus is not responsible for any warranty not covered by the manufacturer.
  • How do I check the status of my order?
To check the status of your order, please contact us info@americanhomeplus.com or call Customer Service at 877-510-0101. A Customer Service Representative will contact you within 24 hours or the next business day.
  • Will I get tracking information when my order ships?
You will receive an email notification with shipper and tracking information once your order is shipped. If you have questions regarding your order or to check the status of your order, please contact us info@americanhomeplus.com or call Customer Service at 646-692-8858.
  • How do I Change or Cancel an Open Order?
If your order has not been shipped yet, either from the manufacturer to us, or you, you may change or cancel your order at anytime (some exclusions apply). Once it has been shipped, you will be subject to a restocking fee. Click Here for a complete list of restocking fees, following this please follow the return instructions (Click Here for Return Policy). Special or custom orders may not be cancelled.
  • What is your free shipping policy?
For orders over $195.00 AmericanHomePlus provides FREE shipping serving the 48 contiguous states in the US (sorry we don't ship to Hawaii or Alaska at this time). For items that are shipped by common carrier, we can provide curbside delivery only.
  • What are your policies regarding damages & product inspection?
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping by the freight company. For a complete list of instructions pertaining to damages and product inspection (Click Here).
  • Are there restocking fees when returning products?
Yes, there are different restocking fees varying from each manufacturer. For a complete list of restocking fees and additional information on our return policies (Click Here).
  • Why are there restocking fees when making a return?
The restocking fees are because the majority of our products must be returned directly to the manufacturer for credit, who charges us the same restocking fee, or higher.
  • What are your Return / Exchange policies?
Please Click Here for detailed explanation on our return & exchange policies.
  • What should I do if my product(s) are found to be defective?
Please Click Here for a detailed explanation on our defect policies.
  • What should I do if I did not receive an item ordered, or I got the wrong item?
Please Click Here for detailed explanation on our shortages and shipping error policies.
  • After returning an item when will I receive my credit?
Please allow up to two weeks from the time your return is received to receive credit. Your credit will be credited through the method of payment used to make the original order.



Why Shop @ AmericanHomePlus.com?

Tax Free Shopping (Except NY) • Free Shipping Over $195
Unrivaled Selection • Authorized Dealers • Premium Brands
Everyday Low Prices • Personal Shopper • Project Pricing

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Page Updated: 07/17/2018